OzProtect Shipping Protection

Peace of Mind with Every Purchase

At Ozlighting, we understand that your lighting isn't just about illuminating spaces—it's about creating the perfect atmosphere in your home or business. That's why we've introduced OzProtect Shipping Protection, a service designed to give you complete confidence from the moment you place your order to the moment it arrives at your door. 

Why Choose OzProtect?

  • Comprehensive Coverage: OzProtect safeguards your purchase against any damage during transit or if your order doesn't arrive.
  • Priority Support: Claims are fast-tracked by our dedicated customer service team, ensuring swift resolutions.
  • Simple Process: We've made it easy to file a claim—no lengthy forms or complicated steps.
  • Flexible Options: Choose between a refund or a replacement (subject to stock availability) to suit your needs.

How It Works

1. Add OzProtect to Your Order

When you're checking out, simply select OzProtect Shipping Protection to include it with your purchase.

2. Sit Back and Relax

Your order is carefully packed and dispatched. With OzProtect, you can rest easy knowing we've got everything covered.

3. Easy Claims if Needed

In the unlikely event that your order is damaged in transit or doesn't arrive, here's what to do:

  • Email Us: Send a message to sales@ozlighting.com.au
  • Include Your Order Reference Number
  • Describe the Issue: Give us a brief rundown of what's wrong
    • Where is the item damaged?
    • What's the delivery problem?
  • Attach Photos:
    • The damaged item
    • Packaging photos (inside and outside)
  • Let Us Know Your Preference:
    • Refund or Replacement (subject to stock availability)

Our friendly team will prioritise your claim and work towards a quick resolution.

Frequently Asked Questions

Is OzProtect available for all products?

Yes! OzProtect can be added to any order, giving you peace of mind no matter what you're purchasing.

How much does OzProtect cost?

The cost of OzProtect is calculated based on your order value and will be displayed at checkout.

Can I add OzProtect after I've placed my order?

OzProtect must be added at the time of purchase. If you've forgotten to add it, please contact our team as soon as possible.